Where are you located?
Premier Family Physicians currently has three office locations. For maps, phone numbers and office hours please click on “Our Locations”
How can I get help or questions answered after the office has closed?
Premier Family Physicians have clinical staff and/or physicians’ on-call 24 hours and 7 days a week. If at any time you need NON LIFE THREATENING assistance call our main number 512-892-7076 for further instructions. EMERGENCY OR LIFE THREATENING situations DO NOT WAIT! Call 911.
Can I submit a portal message, request an appointment on line, or make a payment after hours?
Yes, you are able to send secure portal messages, request an appointment on line, or make a payment at any time. Please be aware that the patient portal is NOT for EMERGENCY OR LIFE THREATENING assistance. Patient portal messages and appointment request are answered the next business day. If you need to get schedule an appointment early in the morning of the next business day please call the office directly at 512-892-7076.
What is a “Medical Home”?
Please review the “Feature of A Medical Home” information on our website located in the patient information section
What is a Primary Care Physician or why do I need to choose a Preferred Provider?
Although you are welcome to see any of our physicians or physician assistants, we ask that you designate a Preferred Provider. We are concerned about the whole range of our patient’s health, including but not limited to physical/ behavioral / mental health, and nutrition. We feel we are responsible for coordinating care across settings such as specialist and ancillary treatments.
Do you take walk-ins?
Yes, that if you feel you cannot wait to schedule an appointment you are welcome to just walk-in. Please understand that although we will make all attempts to work you in with your preferred physicians it is not a guarantee that you will see them. We will do everything possible to get you seen by a provider as soon as possible.
Do you do x-rays on site?
No, at this time we are unable to provide x-ray serves at any of our locations. This will change at our South Austin location in 2013, as we move in to our new medical village.
Do I need to tell you about my past medical history?
Yes, Premier Family Physicians feel that the best way to provide the best care possible we need to know as much as possible about your past medical history including medications, visits to specialist, health status; recent test results, self-care information, recent hospitalizations, specialty care or ER visits.
Are my records secure and confidential?
Yes, please review the “Patient Privacy” information on our website.